The Edgar's Corner

As the post yesterday (and since this is a blog, will serve just to put some things here that do) I used yesterday for the first time I had Asterisk installed.

Used for simplicity Asterisk now, which is an open source appliance, this is a customized Linux system containing the Asterisk, the Asterisk GUI, plus a set of software for Asterisk.

To work with it resorted to as a softphone to have no IP phone and it worked perfectly.

Users create, test everything ok. Next step was a addicionar SP, in this case VoIPTalk that allowed me to receive the call on Inbound and Outbound do.

Of course before this work we want to set the rules for Inbound or Outbound from the. The truth is that after creating a queue service, or "Call Qeue" in English I stop getting calls. I do not know why but I think something is mixed up here.

Demos for it when I tried to create an IVR for Luis to call me, but the calls come here is a lie. I do not know what goes muto honestly, until I get the idea that it is the SP that does not get here calls since the service console is registered, usually when they call info appears on the console of the call being established, and not here.

Weird stuff ...

Nexts Steps to work this out with IVR, CTI and test the system.